These general terms and conditions of sale hereinafter referred to as "GTC" are concluded between "HANDMADE BY LETI'S" and any non-trading natural person ("you" or "the customer") wishing to make a purchase on the "" Website.


These General Terms and Conditions exclusively govern your relationship with "HANDMADE BY LETI'S".


The "" site is hosted and administered by: Inc.
Address: 500 Terry A François Blvd San Francisco, CA 94158
Telephone: +1 415-639-9034.

"HANDMADE BY LETI'S" reserves the right to modify its "GTC" at any time. They will then be applicable as soon as they are put online.


       1. Acceptance
To use our website "", you must be of legal age of majority in your jurisdiction, and have the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use our website "" if it is prohibited in your country or under any law or regulation applicable to you.

By accessing or using our website "" you confirm that you accept what you have read, understood and agree to be bound by these conditions by checking the box "Accept the Terms and Conditions".

The validation of the order will be materialized by an e-mail of confirmation and after receipt of the sums due by "HANDMADE BY LETI'S".


       2. Products
Our website "" offers its visitors completely new and handmade products, articles and accessories for personal use. As a result, no resale or rental is accepted from our customers.

The photographs on the "" website are described and presented as accurately as possible, but cannot in any way ensure a perfect resemblance. These possible variations are beyond our control, therefore, they can neither engage the responsibility of "HANDMADE BY LETI'S" nor affect the validity of the sale.


       3.    Prices
The prices displayed on the product sheets and in the shop are in euros. They do not take into account delivery or transport costs. The prices are inclusive of VAT and take into account the VAT applicable at the time of purchase.

The final price invoiced is in euros and inclusive of tax, it includes the price of each item ordered, VAT for France or a country of the European Union as well as delivery or transport costs.

For orders outside metropolitan France, the customer undertakes to pay for his declarations himself and to pay any possible taxes due on the importation of products.

"HANDMADE BY LETI'S" reserves the right to modify its prices at any time, taking into account that the price will not be changed if the customer has validated his order before this price change.


       4.    Order / Payment
To place an order on the "" website, you will need to identify yourself with your email address and password. For your first order, you will need to create an account.

You will place your order online from the online shop.

Once your basket has been validated, you will have to choose the address and delivery method, and validate your payment method, this last step formalizing the sales contract with "HANDMADE BY LETI'S".

Any order implies acceptance of the prices and descriptions of the Products available for sale.

"HANDMADE BY LETI'S" will acknowledge receipt of your order as soon as it is validated by sending you an email in which you will find a link to these "GTC".

In some cases, such as non-payment, incorrect address or any other problem related to your account, "HANDMADE BY LETI'S" reserves the right to block your order until the problem is resolved.

Payment is mainly made by credit card, through Stripe which is an online payment platform with a secure system.

In the case of a payment problem, the order will be automatically cancelled and the customer will be notified by email.

       5.    Shipping & Returns
            1- Shipping costs
Shipping costs are linked to the total amount of your order for all product categories, and are as follows:

Delivery in metropolitan France, via Mondial Relay for a:
               - order less than 1kg: 4,90€
               - order from 1kg to 2kg: 5,65€
               - order from 2kg to 5kg: 7,00€
               - order of 5kg and more: 11,00€

Delivery in metropolitan France, Andorra and Monaco via Colissimo followed for a:
               - order less than 1kg: 6,55€
               - order from 1kg to 2,5kg: 8,30€
               - order of 2,5kg and more: 10,75€
               - order of 5kg and more: 16,40€

Transport costs are free for all orders of 105€ and more, to metropolitan France.

To the European Union and Switzerland, by colissimo suivi, between €13.75 and €29.15 depending on the weight


To the French overseas departments and territories, and overseas countries in zone 1 by colissimo suivi, between €10.65 and €38.20 depending on the weight

To the French overseas departments and territories, and overseas countries in zone 2 by colissimo suivi, between €12.80 and €74.50 depending on the weight

Eastern European countries (outside the EU, Switzerland and Russia), Norway and Maghreb, in colissimo suivi, between €18.30 and €37.10 depending on the weight

Other destinations (outside the EU and Switzerland) with Colissimo suivi, between €25.70 and €78.80 depending on the weight


The "" site is not responsible for customs fees applied in some countries of delivery. It is the client's responsibility to check, in advance, whether or not customs duties have been applied in his country, as well as their amount.


           2- Delivery method
"HANDMADE BY LETI'S" ships its parcels via the postal services and through Mondial Relay, exclusively for Metropolitan France.

Colissimo shipments all have a tracking number that will be given to the customer when the order is shipped and can be viewed on his customer account.

All damaged packages on delivery must be refused by the Customer.

           3- Delivery times
In general and as an indication, all validated orders are in principle shipped and delivered within an average of 5 working days for items available immediately and at least 2 weeks for knitted items when ordered.

In case of force majeure, or strike of transport and/or postal services, delivery cannot be ensured.

"HANDMADE BY LETI'S" undertakes to do its utmost to deliver the items ordered by the customer within the deadlines stipulated above.


These deadlines are given as an indication and any exceeding of them will not give rise to any damages, withholding or cancellation of the order by the customer.


       6.    Retraction
In accordance with LAW n° 2014-344 of 17 March 2014 relating to consumption, for any unused and undamaged product, simply return it in its original packaging, with any accessories, accompanied by the original receipt within 14 days of the date of receipt of the product.


"HANDMADE BY LETI'S" will offer you an exchange, a credit note or a refund. To do so, you should contact "HANDMADE BY LETI'S", either by email or by phone at the following address: or

In addition, please note the following:

  • Products can only be returned to the country where they were originally purchased 

  • Personalised products are not eligible for withdrawal in accordance with Article L. 121 -20 -2 of the Consumer Code

       7.    Warranties and liabilities
When "HANDMADE BY LETI'S" receives a valid warranty claim for an item, we repair the defect in question or replace the item. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon prompt return of the item. We will pay for the shipping of repaired or replaced products to the customer and the customer will be responsible for the return shipping of the item to us.

Thus "HANDMADE BY LETI'S" undertakes to describe with the greatest accuracy the products sold on its website "". However, "HANDMADE BY LETI'S" cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by French case law.

Similarly, "HANDMADE BY LETI'S" cannot be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.

       8.     Intellectual property / Copyright
All material and content on the "" site, including, but not limited to, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, video, music and all intellectual property rights, are the exclusive property of "HANDMADE BY LETI'S".

Except as expressly provided herein, nothing in these Terms shall be deemed to create a license in or under these Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, reproduce, transmit, publicly display, publicly perform, publish, adapt, modify or create works derived therefrom.


       9.    Personal data
The customer is required to provide his contact details when placing an order on the website "" in order to ensure its processing and proper dispatch. Without this, no order can be validated.

"HANDMADE BY LETI'S" undertakes not to disclose its customers' personal data for commercial or advertising purposes.

 "HANDMADE BY LETI'S" may use your personal data to send you informative e-mails about possible new features, for example, with the possibility for the customer to unsubscribe at any time.

In a constant concern to satisfy our customers as well as possible, the site "" uses cookies. They inform us of the customer's last connection to our site and we use them only to improve your use of it, through simpler, faster services and more personalized access.

In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and freedoms - Article 40, the customer has the right to rectify, complete or delete personal data concerning him. All he has to do is send an e-mail to "", who will take care of the necessary arrangements.


       10.  Applicable law and disputes
These general conditions are subject to French law.

The competent court in the event of a dispute shall be that of the defendant's place of residence or, at the plaintiff's choice, the place of actual delivery of the product.

The "" website complies with French legislation, and under no circumstances does "HANDMADE BY LETI'S" give any guarantee of compliance with the local legislation that would apply to you, as soon as the customer accesses the website from other countries.


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